What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Jotform takes time to load on my webpage

    Asked by mishra_rohan on April 02, 2016 at 02:51 AM

    Hi Team,

     

    I love Jotform for multiple reasons but was not happy with the overall loading time of the form.

    Can you please help?

    Regards,

    Rohan

    Page URL:
    http://www.rohanmishraphotography.com/contact-us

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    JotForm Support

    Answered by Chriistian on April 02, 2016 at 05:36 AM

    I checked your form - http://www.jotform.me/form/60692581273460 and I was able to load the form properly in seconds. Are you still encountering the issue? Can you give us more details regarding the issue so we can further check?

     

    We will wait for your response.
    Regards.

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    Answered by Rohan  on April 02, 2016 at 05:46 AM

    Thanks for the prompt response Christian. When I am hitting the form directly using the above URL it comes up immediately but when I embedded the source code onto my website (http://www.rohanmishraphotography.com/contact-us), it takes around 5 seconds to load the form.

    I even checked a jotform embedded in the page hosted by the same provider (http://www.evanchungphoto.com/pricing-request) and this comes up lot quicker.

     

    Is there a way you can help me with this?

    Thanks,

    Rohan

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    JotForm Support

    Answered by liyam on April 02, 2016 at 06:51 AM

    Hello Rohan,

     

    I have checked your page and it loaded fine, and without significant delay.

    What I noticed on your page was it was loading at the same time with the top navigation bar. So there might be something on the navigation bar which causes the slow loading of the page.

    Also, I noticed that you are using the full source code of your form already which should no longer be much dependent on the sources being collected from JotForm website. Although you can still just download the javascript and CSS files, and host it on your domain if you think that the delay is being caused by these.

    Feel free to let us know if you have further questions or concerns.

    Thanks.

  • Profile Image

    Answered by Rohan on April 02, 2016 at 09:07 AM

    Thanks for the support Liyam. I might have to check my page settings.

    Regards,

    Rohan