What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot save changes made in the Form Designer

    Asked by SarahNegus on April 02, 2016 at 04:59 AM

    I'm in UK and all yesterday evening (about 14 hours ago) and up to now any changes made to the Designer are not saving. The "Save" roundall whirls but doesn't actually get to saving

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    Answered by Carina on April 02, 2016 at 06:26 AM

    We don't have any reported situation. I tested and could successfully make changes to the design inside the form designer.

    Please try logging out and start a fresh session. Sometimes the system automatically logs out and this prevents any changes to be saved. Also let us know if this problem also happens in other browsers.

    Let us know if the problem persists.

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    Answered by pblast83 on April 18, 2016 at 11:04 AM

    I am having the same issue. I cannot delete any fields or make changes to any fields. 

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    JotForm Support

    Answered by beril on April 18, 2016 at 11:53 AM

    We are sorry for the inconvenience this may caused you. This issue should be fixed now. Can you also test it on your side? Please, let us know if the issue still persists.