- prodjAsked on April 02, 2016 at 07:13 AM
I noticed today that all my forms are disabled:
form not found
the form is disabled
I never got this problem before and I did not disable the forms,
what is happening ?
Pierre De Vos
- CharlieAnswered on April 02, 2016 at 07:50 AM
Apologies for the inconvenience. Our anti-phishing detector has just been updated, it is quite sensitive now and is still being calibrated. It gave your form "Bon de commande Party Pack" a false positive assessment, leading to your account to be autosuspended.
I have re-activated your account and whitelisted the form in question. I have also forwarded this to our back-end team as a basis of improving the phishing detector that we have. Apologies for the inconvenience.
For the meantime, as a possible workaround and avoid being autosuspended again, please do have your forms in English and translate them to French by following this guide: https://www.jotform.com/help/298-How-to-translate-your-forms-to-different-languages. With that, the phishing detector should read your forms better and avoid false positive assessment.