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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Phishing Detector: Account suspended due to forms being in French

    Asked by prodj on April 02, 2016 at 07:13 AM

    Dear support,

    I noticed today that all my forms are disabled: 

    example : https://form.jotformeu.com/40546679738369

    form not found

    the form is disabled

     

    I never got this problem before and I did not disable the forms,
    what is happening ?

    Thx.

    Pierre De Vos

    info@prodj.be

    My Forms all forms are disabled problem jotformeu
  • Profile Image
    JotForm Support

    Answered by Charlie on April 02, 2016 at 07:50 AM

    Apologies for the inconvenience. Our anti-phishing detector has just been updated, it is quite sensitive now and is still being calibrated. It gave your form "Bon de commande Party Pack" a false positive assessment, leading to your account to be autosuspended.

    I have re-activated your account and whitelisted the form in question. I have also forwarded this to our back-end team as a basis of improving the phishing detector that we have. Apologies for the inconvenience.

    For the meantime, as a possible workaround and avoid being autosuspended again, please do have your forms in English and translate them to French by following this guide: https://www.jotform.com/help/298-How-to-translate-your-forms-to-different-languages. With that, the phishing detector should read your forms better and avoid false positive assessment.