Email notifications are not getting delivered

  • Profile Image
    andyreynolds
    Asked on April 02, 2016 at 09:01 AM

    I have a form that is not sending the email to a specific email address.

    Babysitting client registration form is currently sending to the following address:

    Works fine (gmail account)
    Doesn't get recived (1and1 webmail)
    suefitzroy@hotmail.com Unknown as only just added to test.
     
    Is 1and1 webmail blocked?
     
    I would be grateful if you could look inot this as this is business critical.
     
    Kind regards
    Andrew

     

  • Profile Image
    Jan
    Answered on April 02, 2016 at 12:14 PM

    The email (sue@br***olba***itting.co.uk) is in the bounce list. It is the reason why the emails are not being received.

    Reason(s) : smtp; 554-kundenserver.de (mxeue105) Nemesis ESMTP Service not available

    I have remove it now from the bounce list. The recipient should be able to get notifications now. I also checked the email notification configuration of this form and I can see that it is set up properly.

    If you like, you can try whitelisting JotMail IP addresses. Please check this related guide as well.

    Let us know if you still have any issues. Thank you.