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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PDF form creation: Conversion of form to PDF is not working

    Asked by tonywaring on April 02, 2016 at 09:38 AM

    Hi,

    It is a new form called Harvey's Terms and Conditions, which I have embedded in my website which is working well.  However, I also need to convert it to a printable PDF.  When I try this and select the conversion to have page breaks it only produces two pages and the first page is blank.  How can I get this form to produce a printable PDF?

    Thanks

    Tony

    Page URL:
    https://form.jotformeu.com/60923879213360

    pdf conversion PDF creating PDF form fillable PDF not working
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 02, 2016 at 01:49 PM

    I was unable to reproduce the problem due to the issue with PDF form creation problem on my end. I will escalate the issue to our L2 support. 

    Please try creating the PDF form again on your end, and let us know if it works for you.

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    Answered by tonywaring on April 03, 2016 at 07:42 AM

    I am having the same problem the PDF is not being created at all.

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    JotForm Support

    Answered by Jan on April 03, 2016 at 11:58 AM

    Sorry for the inconvenience. The fillable PDF creator is still not working. My colleague Nik already escalated this issue to our developers. We'll let you know on this thread once an update is available.

    Thank you for your patience.

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    JotForm Support

    Answered by beril on April 04, 2016 at 03:34 AM

    We are sorry for the inconvenience this may caused you. This problem should be fixed now. We would appreciate if you could also test it on your side and let us know if the problem persists.

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    Answered by tonywaring on April 04, 2016 at 05:07 AM

    The PDF is now created but the original problem remains, ie, it only produces two pages ( there should be more) and the first page is blank.

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    JotForm Support

    Answered by Nik_C on April 04, 2016 at 05:20 AM

    Try to uncheck 'include page breaks' when you click on Create PDF button:

    I did a test with your form and it worked fine.

    Please let us know if it works for you.

    Thank you.

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    Answered by tonywaring on April 04, 2016 at 07:09 AM

    PDF Creation works when I uncheck the "Include page breaks" box.  This produces a PDF of one continuous sheet.  This is fine but when I try to printed it only prints one A4 page.  How do I get it to print the entire document?

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    JotForm Support

    Answered by Welvin on April 04, 2016 at 09:08 AM

    Do you mean to say that the print result is cut off, not all texts are in the print result? If so, I think that is because of the size of the document. The printing preferences can only print the visible texts. Please try doing the following changes in the Print Options:

    The screenshot is through Adobe Acrobat Reader.

    In the screenshot, you'll see how to change the print/page size.

    Lastly, you don't have any fields in the form so why not create the PDF manually using any other tool? I mean, our PDF creator has limited options while using other PDF creator allows you to customize the output. Of course, if you have some fields in the form, you can't create it with any other tool.

    There are lots of converters online that you can use to generate the PDF. Please check Google Results here: https://goo.gl/tifkTs