What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to verify PayPal API using new Payment wizard

    Asked by andyreynolds on April 02, 2016 at 09:51 AM


    The PayPal verification isn't working.

    Kind regards


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    JotForm Support

    Answered by liyam on April 02, 2016 at 01:35 PM

    Hello Andrew,

    Can you confirm that your Paypal pro account is fully activated and the billing agreement has been confirmed?

    Also, since the error is unclear, I have submitted a ticket to the development team to be able to identify this error.

    We'll get back to you as soon as possible.


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    Answered by frooze on April 22, 2016 at 07:31 AM


    The same issue is happening to me.

    I attach a picture.

    Kind regards.



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    JotForm Support

    Answered by Kiran on April 22, 2016 at 10:44 AM


    I'm also able to replicate the issue at my end. I think the Verify Integration in the new wizard is the same as Test Integration in the old wizard. You may continue with the wizard so that the integration wizard continues. Once the wizard is open, you can click on Back to test the API credentials. Please see the screencast below:

    I see that the issue is already forwarded to our backend team to take a look. Once the issue is resolved, you'll be notified through this thread.

    Thank you! 

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    JotForm Support

    Answered by NeilVicente on July 02, 2016 at 02:50 AM


    We have released a fix for this. Can you please confirm if the issue is resolved on your end?