My Form Submissions are not notifying my email address anymore

  • sohosittersrequest
    Asked on April 2, 2016 at 10:03 AM

    Everytime I client fills out my form it automatically should go to my email address and some are not, anymore and I am missing a lot of requests because of it which is horrible for my business.

     

    Please help! 

    Page URL: http://sohositters.com/members-only/request-a-sitter-2
  • Charlie
    Replied on April 2, 2016 at 1:20 PM

    I'm checking your form and it seems like the notification is not properly configured.

    Noticed that the "Sender E-mail" is not properly filled out. This will cause problems in your notification:

    My Form Submissions are not notifying my email address anymore Image 1 Screenshot 20

     

    Could you please complete that setting and test your form again. Make sure that when you are testing your notification, you'll open the form, fill it out and click the submit button.

    If you are still having problems, you can check the steps mentioned in this guide to further troubleshoot and fix the problem: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues. 

    Let us know if that works.