What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Form Submissions are not notifying my email address anymore

    Asked by sohosittersrequest on April 02, 2016 at 10:03 AM

    Everytime I client fills out my form it automatically should go to my email address and some are not, anymore and I am missing a lot of requests because of it which is horrible for my business.

     

    Please help! 

    Page URL:
    http://sohositters.com/members-only/request-a-sitter-2

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    JotForm Support

    Answered by Charlie on April 02, 2016 at 01:20 PM

    I'm checking your form and it seems like the notification is not properly configured.

    Noticed that the "Sender E-mail" is not properly filled out. This will cause problems in your notification:

     

    Could you please complete that setting and test your form again. Make sure that when you are testing your notification, you'll open the form, fill it out and click the submit button.

    If you are still having problems, you can check the steps mentioned in this guide to further troubleshoot and fix the problem: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    Let us know if that works.