What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I get autoresponder to work with PayPal integration?

    Asked by amtyanks on April 02, 2016 at 06:11 PM


    I have a form that will not send an autoresponder email after a user completes. 

    See the form here: http://acetheregents.com/register.html

    I have an autoresponder set up as far as I can tell, is another setting in need of updating as well?

    Let me know, thanks! 



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    JotForm Support

    Answered by jonathan on April 02, 2016 at 09:58 PM

    Hi Jason,

    Please refer to our user guide on how to properly setup Incomplete Payment Notification Email on your Payment form.

    user guide: How-to-setup-Incomplete-Payment-Notification-E-mail

    I checked your jotform http://www.jotform.us/form/60926387254160 and I see that Notification for incomplete payment was not enabled.

    Let us know if you need further assistance.