What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form is not loading

    Asked by LojaRiMa on April 02, 2016 at 08:09 PM

    So, I'm trying to save/publish my form and it appears an error related to DNS Address (?)


    The steps i took:


    (didn't work)

    Clear cache

    (didn't work)

    Clear DNS cache

    (didn't work)


    What's wrong, then?



  • Profile Image
    JotForm Support

    Answered by EltonCris on April 02, 2016 at 11:31 PM

    I think this was due to the lag on our EU servers which was resolved already. 

    As of this writing, your form is working fine here. If you are still having this issue, please let us know so we can assist you further.

  • Profile Image

    Answered by LojaRiMa on April 03, 2016 at 06:49 AM

    Still not working.

    Now appears a sad face with the same message about dns address... 

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    JotForm Support

    Answered by liyam on April 03, 2016 at 08:48 AM

    Hello LojaRiMa,

    It may seem to be related to internet routing of the domain with your ISP which results to a dead link on your end since it works fine on ours. You may either wait for it to propagate (1-3 days waiting time) or you can contact your ISP provider and report to them the situation that you cannot access the domain form.jotformeu.com.

    You may also check a third party downtime domain checker such as isitdownrightnow.com to be able to identify if the problem is with your network or if it's totally down for everyone. This is so far the status of the : http://www.isitdownrightnow.com/form.jotformeu.com.html.

    Feel free to let us know if you have more questions.

    Thanks and warm regards.

  • Profile Image

    Answered by LojaRiMa on April 03, 2016 at 07:16 PM

    The form is working properly now.


    Thank you!!

  • Profile Image
    JotForm Support

    Answered by Mike_G on April 03, 2016 at 07:57 PM

    We are glad to know that everything works properly on your end now. 

    If you have any other questions or concern, please feel free to get back to us and we will be glad to help you. Thankyou.