What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why doesn't SMS Verification work on Safari?

    Asked by Jadeumr on April 03, 2016 at 11:32 PM

    The verification doesn't work on safari. 

    Especially disappointing as its a paid service and have been waiting over a month for a solution to this problem.

    For those wanting to purchase this service thinking it will make life easier think again it is nothing but frustrating.

    You also constantly need to go in and clear the cache in the jot form settings when it doesn't wok on google chrome.

    Page URL:
    https://form.jotform.co/60452817094861

    Screenshot
    sms verification work sms verification
  • Profile Image
    JotForm Support

    Answered by beril on April 04, 2016 at 03:10 AM

    It seems my college forwarded your issue which is "Entered an invalid code" when using iPhone or iPad" to our developers. We are deeply sorry to hear that the issue is not solved yet. I will update the ticket. As a support team, we cannot provide ant ETA at the moment. However, I will try to do my best to inform our developers about

    https://www.jotform.com/answers/777565-SMS-Confirmation-Widget-Verification-says-Entered-an-invalid-code-when-using-iPhone-or-iPad

    We are deeply sorry to hear that the issue is not solved yet. I will update the ticket. As a support team, we cannot provide ant ETA at the moment. However, I will try to do my best to inform our developers about urgency of your issue.

    Thank you for your understanding.

     

  • Profile Image

    Answered by arkprefab on August 02, 2016 at 03:44 AM

    I have same problem when I use the widget

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    JotForm Support

    Answered by liyam on August 02, 2016 at 06:27 AM

    Hello arkprefab,

    I noticed a thread was already opened following another comment with similar issue which Christian already responded to. Should you have further questions on this matter, please respond to this link instead.

    Thanks.