Why am I not able to see my submissions correctly?

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    dannydempsey
    Asked on April 04, 2016 at 05:11 AM

    Upon clicking view submissions on this form, I am only prompt with the date of submission. No other information is present in the window. This used to work fine, but I find it unusual as even previous submissions which used to include all information are now showing as blank.

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    ashwin_d
    Answered on April 04, 2016 at 05:54 AM

    Hello dannydempsey,

    I'm sorry for the trouble caused to you.

    I did check your account and found that you enabled the option to store data in Europe Datacenter. Please check the screenshot below:

    You will need to ensure that you sign in to your JotForm account using EU domain:  http://eu.jotform.com/

    Please sign in to your JotForm account using above EU domain and you should be able to see your submission data.

    Thank you!

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    dannydempsey
    Answered on April 04, 2016 at 06:45 AM
    Hello ashwin_d,
    Thank you for your prompt response, it is much appreciated.
    I can now see my submissions, thank you again.
    Kind regards,
    Danny
    ...
  • Profile Image
    ashwin_d
    Answered on April 04, 2016 at 07:11 AM

    Hello Danny,

    You are welcome.

    I am glad to know that you are now able to see your form submissions.

    Do get back to us if you have any questions.

    Thank you!