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dannydempseyAsked on April 4, 2016 at 5:11 AM
Upon clicking view submissions on this form, I am only prompt with the date of submission. No other information is present in the window. This used to work fine, but I find it unusual as even previous submissions which used to include all information are now showing as blank.
Page URL: https://form.jotform.com/50913096220953 -
Ashwin JotForm SupportReplied on April 4, 2016 at 5:54 AM
Hello dannydempsey,
I'm sorry for the trouble caused to you.
I did check your account and found that you enabled the option to store data in Europe Datacenter. Please check the screenshot below:
You will need to ensure that you sign in to your JotForm account using EU domain: http://eu.jotform.com/
Please sign in to your JotForm account using above EU domain and you should be able to see your submission data.
Thank you!
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dannydempseyReplied on April 4, 2016 at 6:45 AMHello ashwin_d,
Thank you for your prompt response, it is much appreciated.
I can now see my submissions, thank you again.
Kind regards,
Danny
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Ashwin JotForm SupportReplied on April 4, 2016 at 7:11 AM
Hello Danny,
You are welcome.
I am glad to know that you are now able to see your form submissions.
Do get back to us if you have any questions.
Thank you!