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Why am I not able to see my submissions correctly?Asked by dannydempsey on April 04, 2016 at 05:11 AM
Upon clicking view submissions on this form, I am only prompt with the date of submission. No other information is present in the window. This used to work fine, but I find it unusual as even previous submissions which used to include all information are now showing as blank.
I'm sorry for the trouble caused to you.
I did check your account and found that you enabled the option to store data in Europe Datacenter. Please check the screenshot below:
You will need to ensure that you sign in to your JotForm account using EU domain: http://eu.jotform.com/
Please sign in to your JotForm account using above EU domain and you should be able to see your submission data.
Thank you for your prompt response, it is much appreciated.
I can now see my submissions, thank you again.
You are welcome.
I am glad to know that you are now able to see your form submissions.
Do get back to us if you have any questions.