What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I not able to see my submissions correctly?

    Asked by dannydempsey on April 04, 2016 at 05:11 AM

    Upon clicking view submissions on this form, I am only prompt with the date of submission. No other information is present in the window. This used to work fine, but I find it unusual as even previous submissions which used to include all information are now showing as blank.

    Page URL:
    https://form.jotform.com/50913096220953

    Submissions correctly JotForm uploads height
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 04, 2016 at 05:54 AM

    Hello dannydempsey,

    I'm sorry for the trouble caused to you.

    I did check your account and found that you enabled the option to store data in Europe Datacenter. Please check the screenshot below:

    You will need to ensure that you sign in to your JotForm account using EU domain:  http://eu.jotform.com/

    Please sign in to your JotForm account using above EU domain and you should be able to see your submission data.

    Thank you!

  • Profile Image

    Answered by dannydempsey on April 04, 2016 at 06:45 AM
    Hello ashwin_d,
    Thank you for your prompt response, it is much appreciated.
    I can now see my submissions, thank you again.
    Kind regards,
    Danny
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 04, 2016 at 07:11 AM

    Hello Danny,

    You are welcome.

    I am glad to know that you are now able to see your form submissions.

    Do get back to us if you have any questions.

    Thank you!