Getting and error when trying to add our own SMTP record for notification emails

  • JCLAUDIOSGO
    Asked on April 4, 2016 at 6:54 AM

    Pessoal

    Por favor, preciso de ajuda

    Não estou conseguindo configurar o e-mail, conforme imagem

    Getting and error when trying to add our own SMTP record for notification emails Image 1 Screenshot 30

     

    A porta de saída precisa ser esta 587, mas quando finalizo, está aparecendo a mensagem abaixo:

    Getting and error when trying to add our own SMTP record for notification emails Image 2 Screenshot 41

     

    Grato e no aguardo

     

    Jorge Claudio

  • Welvin Support Team Lead
    Replied on April 4, 2016 at 8:13 AM

    Based on the screenshot, the issue seems to be with the username. You should put your email address and the password for the email address. It's not your hosting account, it's the email account. Please correct that and let us know if you'll get the same error again.