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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Getting and error when trying to add our own SMTP record for notification emails

    Asked by JCLAUDIOSGO on April 04, 2016 at 06:54 AM


    Por favor, preciso de ajuda

    Não estou conseguindo configurar o e-mail, conforme imagem


    A porta de saída precisa ser esta 587, mas quando finalizo, está aparecendo a mensagem abaixo:


    Grato e no aguardo


    Jorge Claudio

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    JotForm Support

    Answered by Welvin on April 04, 2016 at 08:13 AM

    Based on the screenshot, the issue seems to be with the username. You should put your email address and the password for the email address. It's not your hosting account, it's the email account. Please correct that and let us know if you'll get the same error again.