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Upon checking your email address I found that your email address firstname.lastname@example.org ended up in our bounce list for following reasons:
email@example.com is IN
the bounce list
Reason(s) : smtp; 554 5.1.2 : Recipient address
I have now removed your email address from our bounce list and it should now work fine. Do test your form again and get back to us if the issue persists.
Meu cliente está muito bravo por não estar recebendo nenhum relatório em seu email firstname.lastname@example.org.
Por favor, preciso de uma solução o mais rápido possível.
Grato e no aguardo.
Sorry for the inconvenience. I have re-checked the email in question and did locate the email in our bounce list.
I have remove it again, as did my colleague. Your client should be able to receive emails properly now. If he still is having issues, you may review the bounce list yourself from your account page->SETTINGS->BOUNCE LIST
You may also find some tips on how to prevent this from happening from our guide:
I also noticed that you setup a custom SMTP sender email. Can you try using one of our default sender emails. This could also be the reason it keeps going into our bounce list.
In another item. While reviewing your email settings, I noticed that you are using a SEMICOLON (;) to separate multiple recipients. This is an error and notifications will not be sent properly. Instead of a semicolon, use a COMMA (,)
My colleague have already removed the email address email@example.com from our ounce list and you should now receive the submission emails without any problem. I have again verified and the email address is not in bounce list.
I cleared your form cache and send you a test submission but the notification email failed. It ended up in bounce list again:Result: firstname.lastname@example.org is IN the bounce list
Reason(s) : smtp; 554 5.1.2 <email@example.com>: Recipient address
I am not sure what is causing this issue as no clear bounce reason is being sent from your server. Can you please change the "Sender Email" of your form's notification email alert to firstname.lastname@example.org and see if that solves your problem. Please check the screenshot below:
We will wait for your response.