What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Retirar uma conta de e-mail

    Asked by JCLAUDIOSGO on April 04, 2016 at 06:55 AM

    Pessoal

    Por favor, como faço para retirar a conta de e-mail conforme imagem abaixo:

     

    Grato.

     

    Jorge Claudio

    JotForm uploads jpg www
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 04, 2016 at 08:23 AM

    Hello JCLAUDIOSGO,

    Upon checking your email address I found that your email address ademir@conservce.com.br ended up in our bounce list for following reasons:

    Result: 

    ademir@conservce.com.br is IN 

     the bounce list 

    Reason(s) : smtp; 554 5.1.2 : Recipient address

    I have now removed your email address from our bounce list and it should now work fine. Do test your form again and get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by JCLAUDIOSGO on April 05, 2016 at 08:43 AM

    Pessoal

     

    Meu cliente está muito bravo por não estar recebendo nenhum relatório em seu email ademir@conservice.com.br.

     

    Por favor, preciso de uma solução o mais rápido possível.

     

    Grato e no aguardo.

     

    Jorge Claudio

  • Profile Image

    Answered by victor on April 05, 2016 at 10:36 AM

    Sorry for the inconvenience. I have re-checked the email in question and did locate the email in our bounce list.

    I have remove it again, as did my colleague. Your client should be able to receive emails properly now. If he still is having issues, you may review the bounce list yourself from your account page->SETTINGS->BOUNCE LIST

    How to remove your email address from bounce list

     

    You may also find some tips on how to prevent this from happening from our guide:

    How to setup email alerts to prevent email bouncing related issues

    I also noticed that you setup a custom SMTP sender email. Can you try using one of our default sender emails. This could also be the reason it keeps going into our bounce list.

    In another item. While reviewing your email settings, I noticed that you are using a SEMICOLON (;) to separate multiple recipients. This is an error and notifications will not be sent properly. Instead of a semicolon, use a COMMA (,)

    Send Notifications to Multiple Recipients

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 07, 2016 at 09:50 AM

    Hello JCLAUDIOSGO,

    My colleague have already removed the email address ademir@conservice.com.br from our ounce list and you should now receive the submission emails without any problem. I have again verified and the email address is not in bounce list.

    I cleared your form cache and send you a test submission but the notification email failed. It ended up in bounce list again:

    Result: ademir@conservce.com.br is IN the bounce list

    Reason(s) : smtp; 554 5.1.2 <ademir@conservce.com.br>: Recipient address

    I am not sure what is causing this issue as no clear bounce reason is being sent from your server. Can you please change the "Sender Email" of your form's notification email alert to noreply@jotform.com and see if that solves your problem. Please check the screenshot below:

     

    We will wait for your response.

    Thank you!