What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have cancelled my subscription but I'm still getting charge

    Asked by karanimaksut on April 04, 2016 at 08:32 AM

    I canceled my membership but jotform collect money from my credit card.

    I want you to give my money back otherwise I will look for my legal rights.like the following

    March 28, 2016 #2675-0859  
     
     
     
     
    Description
     
    Price
     
     
     
     
    Subscription to Silver Monthly
     
    $39.00
     
     
     
     
    Total
     
    $39.00
     
     
     
     
    Paid
     
    $39.00
     
     
     
    cancel subscription
  • Profile Image
    JotForm Support

    Answered by Welvin on April 04, 2016 at 10:15 AM

    I have just refunded your last payment in the amount of $39.00 USD. Expect the refund returned to your card within 4-10 business days.