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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am suddenly not receiving the forms in my e-mail

    Asked by pixelpaint on April 04, 2016 at 09:44 AM

    Every time someone fills out a form, I would receive a copy of it in my e-mail account (lbri@pixelpaintgraphics.com), and suddenly (the last couple of weeks), I am no longer getting the form sent to me. The only way I can tell I have a new order is because I get an e-mail notification from paypal that says "You have cash" - which indicates that someone has filled out a form and placed an order. We haven't changed anything on our end, so why am I suddenly not receiving the order forms in an e-mail? This is very inconvenient. I now have to log in to jot form every time I see that I have received cash to find the order form - and that used to be automatic. Please explain....I want it to be like it used to be, where I receive the order form in my e-mail each time an order is placed. 


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    JotForm Support

    Answered by Jan on April 04, 2016 at 12:05 PM

    The reason why you are not getting the email notification is because that email address is in the bounce list.

    I have remove it now from the bounce list. I checked one of your forms and I can see that the notification settings are configured properly. Please ask your email provider or ISP to whitelist the JotMail IP addresses.

    Please check these guides as well: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues and How-to-remove-your-email-address-from-bounce-list

    Hope that helps. Thank you.