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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why aren't I receiving any of my Email Notifications?

    Asked by YusufSalaam on April 04, 2016 at 11:04 AM

    For some reason once someone fills out the form on my website I dont receive that form through an email.  I checked on JotForm to make sure I set the right recipient email which I did. 

    Page URL:
    http://www.drsteveperry.org/#!about/cjn9

    email sent JotForm recipient recipient email checked
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    JotForm Support

    Answered by KadeJM on April 04, 2016 at 01:12 PM

    I took a peek at your issue for not receiving your form email notifications for new submissions.

    Currently I can see it appears you were having an issue with receiving a few of your email notifications as of yesterday and we do sincerely apologize about this problem though today I see that you have two notifications that were sent successfully which is shown in your Email History.

    I checked your email notification setup and that appears to be normal along side your form.

    I didn't find your email address listed in our bouncelist when I checked it.

    Can you try filling in your own form and submit it to yourself to see if it arrives? If not then may we have your permission to test this further directly on your form from our end? Also, have you tried checking your spam folder?

    Additionally, I would suggest referring to this guide here https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues for more help.