What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to upgrade account through netbanking with INR payment ?

    Asked by rajkumarvarier on April 04, 2016 at 11:15 AM

    Dear Sirs,

    I am in India and my currency is INR. But for upgrading the rate quoted is in dollars. Moreover my card was rejected while attempting to make the payment.

    kindly do the following facilities for me. 1. acceptance of payment for upgradation in INR. 2. Instead of credit card, facility for net banking.

    currency credit card and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 04, 2016 at 01:17 PM

    Hello rajkumarvarier,

    Please be noted that payments are always in USD and it will be automatically converted by your credit card company. If you want to see the amount in INR, please click on the following URL and you will be able to see the bronze monthly pricing in INR:  http://sites.fastspring.com/interlogy/product/jotformbronzemonthly?referrer=rajkumarvarier 

    Please check the screenshot below:


    Unfortunately it is not possible to send subscription payment through netbanking. Instead of paying through credit card, you can upgrade through purchase order. The following guide should help you:  https://www.jotform.com/help/353-How-to-Upgrade-and-Pay-by-Purchase-Order 

    Please be noted that purchase order method will not upgrade your account instantly but would need approx 2 weeks for payment to clear. After the payment is received, your account will be upgraded.

    Do get back to us if you want to upgrade to any other plan and need to see the pricing in INR, I will send you the direct upgrade URL.

    Thank you!

  • Profile Image

    Answered by rajkumarvarier on April 04, 2016 at 08:41 PM

    Credit Card Not Accepted

    Your credit issuer has declined the charge of₹ 1,328.62. We sometimes have limited information as to why a charge is declined. It can be for any of the following reasons:

     Invalid credit card number or billing address was entered. Incorrect or expired expiration date. A hold has been placed on the account. This happens sometimes when the credit card company sees a transaction they don't believe fits your normal buying pattern and they are concerned that it might be a charge you have not authorized yourself.  A restriction may have been placed on the account. For example the account may be set up to not be used outside the country in which the card was issued. Insufficient funds.

    You can try to submit the order again if you feel you did not input the credit card information correctly. If the order still does not go through successfully, you need to call the credit issuer to inquire about further details.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on April 04, 2016 at 09:53 PM

    Hello rajkumarvarier,

    I am not sure why your credit card was declined but you need to speak to your credit card company and ask them for a reason.

    Alternatively, you can upgrade your account through purchase order http://www.jotform.com/help/353-How-to-Upgrade-and-Pay-by-Purchase-Order 

    Thank you!