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    Matrix field: Default/new language is not being dispayed after changing the language

    Asked by elgabriello on April 04, 2016 at 11:53 AM

    Hi,

    I have created a survey with among other things a rating table. I want the full survey to be bi-lingual. I have done the translation, alo for the elements in the rating table, but the table does not translate when I change the language, the default language remains.

    Any ideas?

    Thanks,

    Jelle

    Screenshot
    table survey translation elements
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    JotForm Support

    Answered by Kiran on April 04, 2016 at 01:57 PM

    I've cloned your JotForm to my account to check the issue and it seems that there is an issue with translating Matrix field on your JotForm. I'm not sure if this is an issue with the form/language translation at the moment. Please allow me some time to run few tests and get back to you with relevant information.

    Thank you for your patience. 

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    JotForm Support

    Answered by Kiran on April 10, 2016 at 02:17 PM

    Sorry for the delay. I've checked the issue and tried replicating the issue with a new form. I see that the matrix field is displaying the translated text for the first time. When the language is changed again, it is not displaying/reverting to the original language.

    I've checked your JotForm now and see that the Matrix field is replaced with multiple Scale rating fields which seems to be working fine with the traslation.

    I'm forwarding the issue to our backend team to take a look. Once we have any update in this regard, you'll be posted here. 

    Thank you! 

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    JotForm Support

    Answered by NicholasWestley on April 11, 2016 at 03:50 AM

    Hi,

    Sorry for the delay.  This has now been fixed.  Column and row labels will translate correctly in matrix fields.

    Regards,

    Nicholas.