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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    This page does not provide security information error

    Asked by dmichaels on April 04, 2016 at 11:56 AM

    I had my provider install our SSL certificate from Comodo. I'm having trouble trying to load a secure page on my site with a secure JotForm embedded.

    http://tbsmahopac.org/test2.htm

    Load this page and click the link to load it as https. It all looks good. But if you follow the link from temp2 to temp1, where the JotForm form is embedded, you'll see that the secuity icon says "this webpage does not provide security information".

    I'm obviously new to this so there must be something I've missed.

    Thanks

    Page URL:
    http://tbsmahopac.org/test2.htm

    JotForm icon site thanks
  • Profile Image
    JotForm Support

    Answered by david on April 04, 2016 at 01:52 PM

    The form itself is using https, however the image in your form is not:

    http://tbsmahopac.org/images/TBSLogo.jpg

    Replacing that image in your form with one hosted from a secure source should clear that error.  Other than that, I do not see any further errors.

    You can also try replacing your current embed code with your forms iFrame code:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    That will ensure there is no conflict between your form and the webpage.  If there are any errors I am not seeing on my end, that will rule out any issues between your form and the page itself.

  • Profile Image

    Answered by dmichaels on April 04, 2016 at 03:45 PM
    Thank you!

    I replaced the image from one hosted on my site, unsecured, to an image uploaded to JotForm.
    No More Problem!

    So glad it was something simple and I thank you for chasing it down for me.

    David

    ...
  • Profile Image
    JotForm Support

    Answered by david on April 04, 2016 at 04:48 PM

    Glad to hear that it worked!  If there is anything else we can assist you with, let us know and we will be happy to help.