What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I downgrade my account to free (or cancel altogether)?

    Asked by bluebird on April 22, 2010 at 01:01 AM
    I would like to cancel payments since I don't have any need for the Premium level. Please allow me to downgrade.
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    JotForm Founder

    Answered by aytekin on April 22, 2010 at 06:20 AM
    Your JotForm subscription is now canceled. You will not be changed again. Your account will stay Premium until the time you have paid for expires which is 5/5/2010. 
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    Answered by lscsecretary on May 02, 2010 at 12:40 AM
    does jotform not have a way for us to change levels as needed? or do i have to post here to downgrade? 
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    Answered by bluejayz on February 21, 2011 at 08:24 AM

    Hi:  I too, need to cancel our subscription. You really should enable this to be done without having to post in your forum....something under account settings.  You have a great product and I'll look at it again, but right now, we're using another product.  Please CANCEL.

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    JotForm Founder

    Answered by aytekin on February 21, 2011 at 09:14 AM

    We have a cancel button on Account Settings page. You can also send us an email or post here.

    Already helped bluejays with cancellation.

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    Answered by collectiveclicks on May 26, 2011 at 04:54 PM

    Can you help me too?? I want to cancel the subscription please

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    JotForm Support

    Answered by NeilVicente on May 26, 2011 at 05:10 PM

    @collectiveclicks

    I have answered your question in the thread that you have posted. Let me know if you're still having problems cancelling. I can do it for you if you want.


    Neil