- gevtimanAsked on April 04, 2016 at 02:44 PM
I have just opened a form and started gathering answers. However, later I noticed that I am exceeding the amount that is given to FREE package and I upgraded to BRONZE package. When I was making the payment I noticed that I HAD TO mark the auto renewel checkbox. I wanted to know how can I cancel the auto renewal once I am done collecting results through my form.... I will be doing in in about a week.
Thanks a lot
- JotForm SupportjonathanAnswered on April 04, 2016 at 05:19 PM
You can cancel your subscription in your My Account Billing page https://www.jotform.com/myaccount/billing
Click on the Downgrade button in FREE/Starter plan, and it should trigger the cancellation process.
Let us know if you need further assistance