How to cancel the auto renewing of the Subscription package?

  • Profile Image
    gevtiman
    Asked on April 04, 2016 at 02:44 PM

    Hi, 

    I have just opened a form and started gathering answers. However, later I noticed that I am exceeding the amount that is given to FREE package and I upgraded to BRONZE package. When I was making the payment I noticed that I HAD TO mark the auto renewel checkbox. I wanted to know how can I cancel the auto renewal once I am done collecting results through my form.... I will be doing in in about a week.

     

    Thanks a lot

    Tigran Gevorgyan

  • Profile Image
    jonathan
    Answered on April 04, 2016 at 05:19 PM

    Hi,

    You can cancel your subscription in your My Account Billing page https://www.jotform.com/myaccount/billing

    Click on the Downgrade button in FREE/Starter plan, and it should trigger the cancellation process.

    Let us know if you need further assistance