What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to cancel the auto renewing of the Subscription package?

    Asked by gevtiman on April 04, 2016 at 02:44 PM


    I have just opened a form and started gathering answers. However, later I noticed that I am exceeding the amount that is given to FREE package and I upgraded to BRONZE package. When I was making the payment I noticed that I HAD TO mark the auto renewel checkbox. I wanted to know how can I cancel the auto renewal once I am done collecting results through my form.... I will be doing in in about a week.


    Thanks a lot

    Tigran Gevorgyan

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    JotForm Support

    Answered by jonathan on April 04, 2016 at 05:19 PM


    You can cancel your subscription in your My Account Billing page https://www.jotform.com/myaccount/billing

    Click on the Downgrade button in FREE/Starter plan, and it should trigger the cancellation process.

    Let us know if you need further assistance