Submissions on my account is lower than my actual form submissions

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    Asked on April 04, 2016 at 05:01 PM

    Hi my account is showing very few submissions but my forms are showing much higher. I just want to know when I'll hit my limit so I can upgrade when necessary. How do the submissions get accounted for?

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    Answered on April 04, 2016 at 06:57 PM

    You can view your form existing submission data in your My Forms Submission Page.

    User guide: How-to-view-Submissions

    It was because your account Submission Limits resets to zero(0) every 1st day of each month, the submission number on your account will be lower every beginning of the month.

    Let us know if you need further clarification on this.


    Related guide: Form-View-Limits-What-is-it-all-about


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    Answered on April 04, 2016 at 07:02 PM

    Oh of course, that helps thanks.

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    Answered on April 04, 2016 at 08:54 PM

    On behalf of my colleague, you're welcome. 

    Do let us know if you have more questions, we will be glad to help you.