What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submissions on my account is lower than my actual form submissions

    Asked by watertightp on April 04, 2016 at 05:01 PM

    Hi my account is showing very few submissions but my forms are showing much higher. I just want to know when I'll hit my limit so I can upgrade when necessary. How do the submissions get accounted for?

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    JotForm Support

    Answered by jonathan on April 04, 2016 at 06:57 PM

    You can view your form existing submission data in your My Forms Submission Page.

    User guide: How-to-view-Submissions

    It was because your account Submission Limits resets to zero(0) every 1st day of each month, the submission number on your account will be lower every beginning of the month.

    Let us know if you need further clarification on this.


    Related guide: Form-View-Limits-What-is-it-all-about


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    Answered by watertightp on April 04, 2016 at 07:02 PM

    Oh of course, that helps thanks.

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    JotForm Support

    Answered by Kevin_G on April 04, 2016 at 08:54 PM

    On behalf of my colleague, you're welcome. 

    Do let us know if you have more questions, we will be glad to help you.