What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form and submissions of my form are blank

    Asked by mdrysdale on April 05, 2016 at 12:22 AM

    I haven't used the site for a while, but accessed my account tonight and am unable to view one of my forms. It says it is dormant and I am unable to enable it. Additionally, I can't access any submissions that I had previously.

    I have another form that is older and I am still able to access it and view submissions.

    Page URL:
    http://www.jotform.us/form/42114543100133

    dormant My Forms Submissions another form site
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 05, 2016 at 03:45 AM

    I have checked your account and your account is active. On your account you have two forms.

    When I inspected form you provided I saw that your form is blank and that 5 submissions of that form only shows submission date and IP address.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved.

  • Profile Image

    Answered by mdrysdale on April 05, 2016 at 09:37 PM

    On my side of things i am unable to see any submissions. In fact, it tells me that there are no submissions. But I have an older form that is working just fine.

    I look forward to what you are able to find.

    Thanks

  • Profile Image

    Answered by mdrysdale on April 09, 2016 at 07:56 PM

    Any progress on recovering my form?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 10, 2016 at 01:39 AM

    Unfortunately, we have not received updated from our second level, I checked your form and noticed that the issue is still there. 

    I will ask for updates and if we got some you will be notified here.