My form and submissions of my form are blank

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    mdrysdale
    Asked on April 05, 2016 at 12:22 AM

    I haven't used the site for a while, but accessed my account tonight and am unable to view one of my forms. It says it is dormant and I am unable to enable it. Additionally, I can't access any submissions that I had previously.

    I have another form that is older and I am still able to access it and view submissions.

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    BJoanna
    Answered on April 05, 2016 at 03:45 AM

    I have checked your account and your account is active. On your account you have two forms.

    When I inspected form you provided I saw that your form is blank and that 5 submissions of that form only shows submission date and IP address.

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved.

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    mdrysdale
    Answered on April 05, 2016 at 09:37 PM

    On my side of things i am unable to see any submissions. In fact, it tells me that there are no submissions. But I have an older form that is working just fine.

    I look forward to what you are able to find.

    Thanks

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    mdrysdale
    Answered on April 09, 2016 at 07:56 PM

    Any progress on recovering my form?

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    Kevin_G
    Answered on April 10, 2016 at 01:39 AM

    Unfortunately, we have not received updated from our second level, I checked your form and noticed that the issue is still there. 

    I will ask for updates and if we got some you will be notified here.