Downloaded PDF submissions have missing Headers and Text

  • nexusadmin
    Asked on April 5, 2016 at 4:52 AM

    We use forms to do our marking. We need to be able to provide these marks and comments to external examiners. However, when I download the forms onto pdf, some of the fields are missing like the title, header, date and task. They aren't input fields; they are static. Is there any way to get these fields to show up on the pdf version?

     

    Thanks,

    Tracie

  • jonathan
    Replied on April 5, 2016 at 6:30 AM

    Hi Tracie,

    To be able to include the Headers and Texts on the PDF submission download, you need to enable the Show Headers and Text option in the submission option. 

    Follow this user guide: 

    How-to-show-headers-or-text-for-contracts-terms-agreements-in-the-PDF-format-of-a-submission

    Downloaded PDF submissions have missing Headers and Text Image 1 Screenshot 20

     

    Let us know if this did not work for you.

    Thanks.

  • nexusadmin
    Replied on April 5, 2016 at 7:11 AM

    Thank you, that's perfect! :)

  • mert JotForm UI Developer
    Replied on April 5, 2016 at 7:56 AM

    On behalf of my colleague, you are most welcome, glad to see it is fixed now. For further assistance, please don't hesitate to contact us.

     

    Regards.