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  • Profile Image

    Problems receiving my emailed forms.

    Asked by harrybrax on April 05, 2016 at 06:27 AM

    Unfortunately, my emails are not arriving again.  I'm not sure what keeps causing this as I have all jot form addressees known to me whitelisted at my host (Msn).  Please advise, as this is about the fifth time this has happened and lately it has been happening more frequently (please see my ticket from approximately two weeks ago). 

     

    Thanks,

     

    Harry

    Page URL:
    http://Bricktransformers.com

    receiving Emails thanks all and
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    JotForm Support

    Answered by beril on April 05, 2016 at 07:27 AM

    Hello Harry,

    First of all, we are really sorry for the inconvenience this may caused you. Your email address, braxdecor@msn.com  is IN
 our bounce list.

    Results shows;

     

    Reason(s): reject
     

    Please, check the Amazon SES Developer Guide: http://docs.aws.amazon.com/ses/latest/DeveloperGuide/remove-from-suppressionlist.html.

     

    I removed it from the bounce and unsubscribe lists.

     

    In addition to that, to prevent getting you email address back to the amazon suppression list,

    https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

     As my colleague was mentioned before, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    Nowadays, there are several users who are having the same issue with you. We are are trying to solve that issue. if you have similar problems in the future you can check the bounce list and you can remove your email address from bounce list.

    Please check the guide below for more information:

    http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-list

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.