What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Preview in a new tab

    Asked by GHF on March 02, 2012 at 05:47 AM

    Dear Sirs & Madam,

    after i edit an form, i try to open in a preview form - this match correctly my edited form. If i try to open in a new browser tab (firefox) , there will be the old form. What i do wrong ?

    regards Dirk

  • Profile Image

    Answered by Rain on March 02, 2012 at 05:56 AM

    Hi Dirk,

    Try clearing your firefox browser cache

  • Profile Image
    JotForm Support

    Answered by idarktech on March 02, 2012 at 05:56 AM

    Hi Dirk,

    I just cleared your form cache, can you please try it again? Here's your form URL: http://www.jotformeu.com/form/20606745566357

    Let us know if the problem still persist on your side. Thanks.

  • Profile Image

    Answered by GHF on March 02, 2012 at 06:31 AM

    ... yes -it works, thank's

  • Profile Image

    Answered by tblasen on March 02, 2012 at 06:44 AM

    I am having the same issues. I closed all Firefox browsers, cleared my cache and relogged back into JotForm.com. Still old form in "Open in New Tab".

  • Profile Image
    JotForm Support

    Answered by abajan on March 02, 2012 at 06:58 AM

    @tblasen
    Try changing the first part of the form's URL from http://form.jotform... to http://www.jotform... and let us know if that helps.

    It's a bit technical but in a nutshell, forms in the first format (http://form.jotform...) are served via a Content Distribution Network a.k.a. Content Delivery Network (or CDN for short) and sometimes the cache at the node in your area may not be cleared as quickly as it ought to be. So while you may not be seeing the correct version of the form, others being served from other nodes may well be getting the right content.

  • Profile Image

    Answered by tblasen on March 02, 2012 at 07:19 AM

    I think that fixed it. I will send another test email and get back to you.

    Thanks for the help.