What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Over billed for a free account.

    Asked by bodywellness on April 05, 2016 at 10:14 AM


    I was recently charged a reaccuring payment from my paypal account for $136.50

    I have two accounts and both are free so I will need to be reimbursed. 


    Jill schrengohst 

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    JotForm Support

    Answered by ashwin_d on April 05, 2016 at 11:39 AM

    Hello Jill,

    I'm sorry for the trouble caused to you.

    I have sent the refund request to our billing team. Please allow 3-7 days for the amount to reflect in your account.

    Thank you!