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  • Profile Image

    Getting the "There are errors on the form. Please fix them before continuing." error even if the fields are filled

    Asked by fd4biz on April 05, 2016 at 10:28 AM

    My form keep flashing the error message (There are errors on the form. Please fix them before continuing. ) I have tried embeding as iframe but seem not to fix this issue. Am so tired of this issue.

    https://form.jotform.co/60947407266866

    my website where its embeded is http://cedarbizforum.org/activities/my-visionmy-passion/

     

    Please check this issue it's urgent

    Page URL:
    http://cedarbizforum.org/activities/my-visionmy-passion/

    JotForm style message check
  • Profile Image
    JotForm Support

    Answered by mert on April 05, 2016 at 11:40 AM

    Hi there,

    According to my checks on your form, you are using the "script" and the "iFrame" embed code at the same time, so I suggest you to erase the script embed code. 

    Please, see it from the below:

     

    After applying/testing, please do let us know the results.

    Regards.

  • Profile Image

    Answered by fd4biz on April 05, 2016 at 12:01 PM

    This issue continues. Its is not with embed code as I have only embeded iframe. Also both on jotform preview the form still gives same error message

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    JotForm Support

    Answered by mert on April 05, 2016 at 12:20 PM

    The issue is occurring from the widget called "Terms&Conditions". It is also set to be "Required", so you don't need to add other "Required" on it. Please, uncheck the option and retry to submit. On my tests, it is working after applying this setting and also, please don't forget to let us know.

     

    Thanks.

  • Profile Image

    Answered by fd4biz on April 05, 2016 at 02:28 PM

    The issue still persist. I have removed the required from terms&condition widget and added 2 conditioning. The form is still giving the same issue. Please check this for me.

  • Profile Image

    Answered by victor on April 05, 2016 at 03:38 PM

    Sorry for the inconvenience. I have just tested your form and did notice the error message appearing. After reviewing I noticed that these seems to be caused by the TERMS and CONDITION widget, as my colleague indicated.

    Please remove the widget, save the modification and clear your browsers cache and cookies. Once this is complete you may re-add the widget.

    Please let us know if this helps.

  • Profile Image

    Answered by fd4biz on April 05, 2016 at 04:34 PM

    Its working perfectly now. I have to remove the Terms&Condition widget entirely and replaced it with required selection checkbox. Thanks everyone for your support.

  • Profile Image

    Answered by victor on April 05, 2016 at 05:05 PM

    Glad you were able to resolve the issue by removing the widget. On behalf of the entire Jotform team, you are very welcome. If you have any other question or issue, please do not hesitate contacting us. We will be glad to assist.