What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change my payment tool

    Asked by francesday on March 02, 2012 at 08:16 AM

    I created my first form ages ago and have now changed my company's PayPal settings. The submit button for my form takes me to PayPal, but it uses an out of date email address to at the top of the PayPal page, and gives no options for paying by credit card.

    I have tried adding a payment tool but it says I must first delete the old one. How do I do that?

    Frances

    Page URL:
    http://www.acpfestival.com/EntryOnline.html

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    JotForm Support

    Answered by mliz on March 02, 2012 at 08:33 AM

    To change the email address associated in the Paypal payment question on the form just simply click on the Payment Wizard Icon.

    To do this:

    1. Open the form in JotForm
    2. Select the Paypal payment question on your form
    3. Click on the Payment Wizard icon on the right side.
    4. Enter the new Paypal information to be used.

    If you want to delete the field you can do so by clicking on the X icon.

    Hope this helps, let us know if you have more questions

     

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    Answered by francesday on March 02, 2012 at 10:05 AM
    Hi – the problem is, I don’t see a Paypal payment question on the form! I don’t understand how it’s going through to Paypal at all, since when I look at the code I don’t see any kind of link. I can’t see the Payment Wizard icon either, therefore. There is a Submit button, but that’s all.

    Frances



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    JotForm Support

    Answered by mliz on March 02, 2012 at 10:13 AM

    The paypal field is the products that you have for sale, for your convenience I have attached a screenshot of which field to click in your form.



    Cheers!

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    Answered by francesday on March 02, 2012 at 10:14 AM
    Sorry – found it!! I was being rather thick.

    Frances

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    JotForm Support

    Answered by mliz on March 02, 2012 at 10:18 AM

    No worries, feel free to contact us anytime you need help with JotForm.

    Thanks for using JotForm.

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    Answered by francesday on March 02, 2012 at 10:23 AM
    Hello – and thank you. Sorry, it dawned on me eventually! Just wanted to say how impressed I am with your support, not to mention how easy it is to create a really fantastic-looking form that gives a great professional look to my website.

    Frances