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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms do not go through - they are not forwarded after submission

    Asked by MPG123123 on April 05, 2016 at 02:19 PM

    Hi,

    Again, the JotForm stopped forwarding the filled out forms to my e-mail account, peter@mspuppetry.com.

    This was happening in the past, then it was corrected, but now the problem is back.

    Please let me know how to correct it.

     

    Thank you.

     

    Peter Zapletal

    Page URL:
    https://www.jotform.com//?formID=13063412181

    My Forms forwarded after after submission
  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 05, 2016 at 03:11 PM

    This is because your email address was in our bounce list, this is the reason: 

    smtp; 554 5.7.1 The message from (<0100015377f0e53a-6c2d89f5-b0c5-4ecc-963e-cf7841ca5443-000000@amazonses.com>) with the subject of (New Inquiry form) matches a profile the Internet community may consider spam. Please revise your message before resending.

    I have removed it and you should received your emails now as normal, please follow this guide in order to prevent future issues related to bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues.

    You are also able to check and remove the email address if it is in our bounce list, this guide will help you with that: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-lists.

    If you are using our default sender email addresses, please ask your email provider to white-list our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    In case that you would like to re-send those emails that were not delivered, you are able to do it, you only need to edit the submission that was not sent and submit it again, but without changing anything, this guide will help you to edit the submission: http://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms.

    I also have submitted your form, just to verify that it is working, and it is now: