What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Encryption - Download Private key option, on settings page of account is not working

    Asked by NorthStarPD on April 05, 2016 at 02:36 PM

    In settings I found where to check the box to create encrypted forms. When I check the box the first time a screen pops up to create and download the key. The download button does not work. If you uncheck the box, log out and log back in, re-check the box nothing happens. No pop up to create an encryption key.

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    JotForm Support

    Answered by BJoanna on April 05, 2016 at 03:27 PM

    I was able to replicate mentioned issue on my test account. When I checked Encryption option on settings page of account and when clicked on Download Private key option, nothing happened. Jotform key was not downloaded. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    As workaround, you can open one of your forms and make it Encrypted. This will also provide you to Download Private key option. I was able to download JotForm key this way on my test account. 

    More about encrypted forms you can find inside of this guide: