Encryption - Download Private key option, on settings page of account is not working

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    NorthStarPD
    Asked on April 05, 2016 at 02:36 PM

    In settings I found where to check the box to create encrypted forms. When I check the box the first time a screen pops up to create and download the key. The download button does not work. If you uncheck the box, log out and log back in, re-check the box nothing happens. No pop up to create an encryption key.

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    BJoanna
    Answered on April 05, 2016 at 03:27 PM

    I was able to replicate mentioned issue on my test account. When I checked Encryption option on settings page of account and when clicked on Download Private key option, nothing happened. Jotform key was not downloaded. 

    I will escalate this issue to our developers and we will inform you via this thread once this issue is resolved. 

    As workaround, you can open one of your forms and make it Encrypted. This will also provide you to Download Private key option. I was able to download JotForm key this way on my test account. 

    More about encrypted forms you can find inside of this guide: 

    http://www.jotform.com/help/344-What-are-Encrypted-Forms-and-how-to-use-them-as-expert