What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can a user who is filling out a form stop, save the form and complete the form later?

    Asked by Kortni on April 05, 2016 at 02:56 PM
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    JotForm Support

    Answered by BJoanna on April 05, 2016 at 03:52 PM

    It is possible to save form and continue later. You might consider using one of the following options:

    1. How to Enable Auto fill feature - save form entries to continue later 

    Auto fill method is based on browser local storage. It is saving the form data on users browser, so user can open the form later and he/she will see the past data. Note - user will need to use same device and browser to access data.

    2. How to save form to continue later (Session method)

    The Session method is saving the data on our servers. With this method you will need to use two forms, one for session generation and second as primary. Then users will be able to access their sessions from any locations.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by Kortni on April 05, 2016 at 04:45 PM
    2. How to save form to continue later (Session method)
    I don’t think the step are very clear. I have been able to make 2 forms and direct them from form one to form 2. But I have tested this several time and cannot seem to be able to save the form when I am pretending to be a user.
    Help is needed.
    Thank you,
    Kortni Lasater
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    JotForm Support

    Answered by BJoanna on April 05, 2016 at 05:10 PM

    I have inspected forms on your account and I assume that this form http://www.jotform.us/form/60956306750155 is the form for session generation. 

    When I inspected that form I only noticed that you are redirecting your users from that form to your other form. 

    However you also need to create Form Autoresponder and provide you users link with session email address they used to submit your form. If they do not have session link they will not be able to continue, if they stop filling the form and close the form. 

    Please check again part of mentioned guide where is described how to add form URL and append the "?session" to Autoresponder email

    Feel free to contact us if you have any other questions.