What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    All forms are shown with "Form not found" error

    Asked by revlcar1 on April 05, 2016 at 03:40 PM
    forms are down
  • Profile Image

    Answered by Ben on April 05, 2016 at 04:27 PM

    I took a look at your account and I see that it was suspended multiple times so far suggesting that you are not familiar with the terms of use.

    Please do note that using fields to collect credit card data is not allowed, it is against the JotForm terms of use and should lead to entire account removal. At times we only suspend the account to allow the same issue to be rectified.

    To do that however, please check out the terms of use: http://www.jotform.com/terms/

    This is the most relevant section:

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I did not enable your account at this time as it would be best for you to check out the terms of use in order to avoid having your account suspended again.

    Since the form is created to collect only the credit card details, once you confirm that you have read the terms of use, we will remove the same form and enable your account.

    Thank you for your understanding.