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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Upon checking your notification for this form: https://www.jotform.com/51273978593167, the recipient was found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
The recipient email has be added to white-list, make sure to also check spam folders. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "email@example.com" sender: