not getting emails

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    tedelhajj
    Asked on April 05, 2016 at 04:28 PM
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    BDAVID
    Answered on April 05, 2016 at 05:08 PM

    Upon checking your notification for this form: https://www.jotform.com/51273978593167, the recipient was found in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    The recipient email has be added to white-list, make sure to also check spam folders. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com