What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My Customers are telling me My Forms on My Website are not Submitting

    Asked by totallytracy on April 05, 2016 at 04:57 PM

    Hi

    My forms on my website only seem to be working some of the time. I have tested them on both my computers and they have worked but I am receiving emails from customers saying that it's not working.  From what they are saying, it won't send through at the end.

    http://www.totallytumblingandtricks.com.au/#!waiver-form-/tvl60

     

    http://www.totallytumblingandtricks.com.au/#!enrolment-form/wywjd

     

    Page URL:
    http://www.totallytumblingandtricks.com.au/#!waiver-form-/tvl60

    My Forms correctly Emails www and
  • Profile Image
    JotForm Support

    Answered by KadeJM on April 05, 2016 at 05:31 PM

    I ran a test on my end of your form to investigate this issue you are having with reports about your form not submitting but unfortunately I was unable to replicate this issue as the form was working normally on my end.

    Any idea what browser your customers were using whom reported this problem to you?

    If they were using outdated browsers or had javascript disabled then that could possibly be why.

    I would first suggest that you review our Adding a Form to Wix Guide to make sure that you've added the form to Wix correctly. 

    If this continues to be a problem though then please don't hesitate to let us know as we will gladly investigate the issue further if necessary.