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    How can I access and read encrypted form submissions from Dropbox

    Asked by xherb on April 05, 2016 at 06:09 PM

    I am trying to have all form submissions sent to my DropBox account (where I have two-step verification settings to protect the data).  But because the form is encrypted, it saves into the dropbox as an encrypted document that isn't readable.  Is it possible to have the form sent to my DropBox as an encrypted file, but when it arrives in the DropBox account, is it readable?  What is the best way to set this up?

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    Answered by Huberson on April 05, 2016 at 07:03 PM

    Your form is encrypted using key pairs ( private and public keys ) - When you add encryption to a form it can be decrypted only with the private key you have downloaded when you encrypt form. Because the public key is saved in your account there is no way to decrypt the data from Dropbox as Dropbox know nothing about how those data was encrypted.

    As a suggestion, if you need  the submissions to be accessible outside JotForm without the encryption, you can remove it from the form and protect the PDF submissions from Dropbox by adding password to them - Protect PDF files with permissions.

    Note that PDF is not available for encrypted form from Submissions page.