Problem with form requiring field that is not set up as required

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    Asked on April 05, 2016 at 10:11 PM

    The attached form was used by us last year for a summer event - it worked great - I had a lot of help from your support team to set it up.  I changed a few dates on the form to used for this year but we're running into a problem.  When someone registers their youth, they are registering only one child, however, when they submit the form, it's giving an error that she is required to fill out the 'register another youth' section.  I tried the form and got the same message.  I can't see where that is set up as a required field so I'm not sure how to fix it.

    We have 3 other age groups (Wee, Jr & Children) that are set up the same way.  Is it possible to check those as well to make sure they are set up correctly?

    Thank you.

    Chrissy Bright

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    Answered on April 06, 2016 at 12:21 AM

    There is a required column in your Youth Participant field that is not seen on your form due to a cut-off. Since it is not possible to fill that field, it will be left empty and that's the reason why it triggers the required validation error.


    When I expand your form width by editing the form source code, I can see the field left empty.

    So to fix this, you have to expand your form width to 1200px in order to accommodate all the fields in your youth participant field and to avoid any cut-off.

    If you have further questions, please let us know.