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    Unable to edit Japanese Language when set as default

    Asked by mtakeyama on April 05, 2016 at 10:43 PM

    Hi Jot form support,


    I created a form at the first time by your service today.

    Language attribute of my account is "English" however, when I created the form, the default language setting is set to "Japanese."  I can change the default to "English" but I can not change the translation setting of "Japanese" menu even after it became non-default.  I like to set right translation to the Japanese menu.  How can I do that?


    Thanks for your kind support.



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    JotForm Support

    Answered by EltonCris on April 06, 2016 at 12:34 AM

    Hello Masaru,

    I tried the Language Translation within your form but I cannot reproduce the problem. I can set Japanese by default or as a secondary language and I can edit them.


    I can also edit it when I set Japanese as the default language.

    Maybe what you want to do is to translate all the form text into Japanese by default? You can actually do that by manually editing the labels.

    Perhaps if you can provide more details about the problem you're experiencing or a screenshot, it would help us analyze the problem better.


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    Answered by mtakeyama on April 06, 2016 at 09:31 PM

    Hi Elton,


    Thanks for your reply.

    I did the same operation again, and it worked as you suggest.

    Something may be wrong in a software logic when a user changed default language in a form menu and try to change translations immediately after that.  But it worked when I logged out and in again and tried to the same thing.


    Thanks anyway for your support!



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    JotForm Support

    Answered by EltonCris on April 07, 2016 at 01:16 AM

    Glad to know that it worked now. Cheers!