What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I just upgraded to premium yesterday, but today got an email saying my form has been disabled. Need this rectified immediatly!

    Asked by Melissa on March 02, 2012 at 01:03 PM

    Dear mkeathley,

    You have currently reached the limits of your account. Your forms are disabled now.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    http://www.jotform.com/upgrade?username=mkeathley

    Thanks for using JotForm,

  • Profile Image

    Answered by fxr on March 02, 2012 at 06:40 PM

    Hello Melissa,

    There was an error in your upgrade form. 

    I have rectified the situation and manually upgraded your account to Premium. 

    --

    I have also noticed that you have went through the upgrade process twice, I have canceled and refunded the latter subscription.