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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paying with Credit Card

    Asked by PVUSD on March 02, 2012 at 01:08 PM

    I am still having trouble trying to pay with a credit card. 

    Below is the question and response from the last time that I contacted your support team:

     2.) Is the credit card option not available anymore? 

    Answer: The credit card payment option is available.  Can you please tell us on which part you're having trouble with accessing the page?  Maybe there's an incompletely loaded file somewhere in your browser that's causing this to freeze. 

    What you can do is clear your browser's cache, then try logging back in to your JotForm account, then try purchasing again a subscription.

    If this still does not work, please let us know.

    I have done what you suggested and I am still faced with a problem.  To be more specific, the issue is that I click on the monthly subscription, then on the credit card option and when I click on continue it doesn't take me to the next page.  It basically loses internet connection.  The tech person from our district doesn't think the issue is on our end.  Can you please advise how we should proceed? Students are starting submit applications and I want to ensure that we can resolve this issue soon.

     Thank you,



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    Answered by anartwork on March 02, 2012 at 07:20 PM

    I just tried it and it actually worked for me. You have to make sure that the information you are providing is the same as it is on the credit card. The name on the card, the billing address and the credit card number should match for security purposes. 

    Hope that helps :)

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    Answered by PVUSD on March 02, 2012 at 07:27 PM
    I can’t access the page to enter that information. I have asked for help from others in the district and we can’t get onto the page. I will try again and let you know the result.
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    Answered by anartwork on March 02, 2012 at 07:31 PM

    Not a problem. Also, if you're logged in on your account, you can just go here: http://www.jotform.com/pricing/ Select the plan you prefer, click upgrade and then you will be able to select your plan and then the payment method, that worked on my end. 

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    JotForm Support

    Answered by mliz on March 02, 2012 at 09:36 PM


    This appears to be an issue with your network the upgrade process works fine without any errors. Can you try to upgrade using a different computer and network? Once you are logged in to your JotForm account you can go directly to the upgrade page by visiting this url: http://www.jotform.com/pricing

    Let us know if this worked.