Configurable List and Dynamic Dropdowns widgets are not working

  • Profile Image
    norm27
    Asked on April 06, 2016 at 09:23 AM
    Hi guys,
     
    On my forms (all forms)
    The Dynamic Dropdowns and Configurable List widgets are not functioning.
     
    Even when viewing directly in the Jotform dashboard/editing environment, these widgets are not showing up.
     
    We cannot see them or edit them. 
     
    Please advise urgently, these forms rely on these and I have a large client who has brought the issue to our attention.
     
    Please help out urgently!
    Thanks in advance,
    Kind Regards

     

  • Profile Image
    Jan
    Answered on April 06, 2016 at 10:35 AM

    We are not having any issues with the said widgets. I tried cloning your form and the widgets are showing properly. I go ahead and logged in to your account and I can still see the widgets. Here's a screenshot in the Form Builder:

    It is also working properly using Google Chrome and Mozilla Firefox. Here's an animation:

    I will clear your form cache so that your forms will be refreshed from our servers. Please try to log out and re-open your browser. After that, please log back in. If the issue persist, please disable add-ons or extensions like AdBlock. If it is still the same, please check if it will work on another browser.

    Let us know if you're still having an issue. Thank you.