Guests are sending video file via my form but I am not receiving them...what's blocking me from receiving the files?

  • Profile Image
    mosbymd
    Asked on April 06, 2016 at 10:40 AM
  • Profile Image
    david
    Answered on April 06, 2016 at 11:35 AM

    I checked your submissions and I was able to access the files without issue.  They are available from the submission view in your account:

    http://www.jotform.com/help/269-How-to-view-Submissions

    If you are still unable to access the files, let us know where you are trying to access them, as well as what specifically is preventing you from viewing them and we will be happy to have another look.