What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Guests are sending video file via my form but I am not receiving them...what's blocking me from receiving the files?

    Asked by mosbymd on April 06, 2016 at 10:40 AM
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    JotForm Support

    Answered by david on April 06, 2016 at 11:35 AM

    I checked your submissions and I was able to access the files without issue.  They are available from the submission view in your account:


    If you are still unable to access the files, let us know where you are trying to access them, as well as what specifically is preventing you from viewing them and we will be happy to have another look.