What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Getting: Form not found - This form is disabled error

    Asked by Switzd0d on April 06, 2016 at 11:43 AM

    Did anything change with your free subscriptions?  I am getting this error "Form not found - This form is disabled" 


    I checked and all forms are like that

    All forms are enabled

    Nowhere near my quota and have 0 for financial transactions.  


    Here is the link to one of my forms (but all are doing this):  https://form.jotform.com/40830849450153

    Page URL:

  • Profile Image

    Answered by Switzd0d on April 06, 2016 at 12:11 PM

    After reading through several others, it appears it may be on hold for a assumed phishing flag because I request a "username" in some of the fields.  I will update to just say name and see if that works.  

  • Profile Image

    Answered by Switzd0d on April 06, 2016 at 12:20 PM

    I removed everything that said "username" from every form, but it still shows the same error message.  No clue what do to next except wait on admins to take a look.  

  • Profile Image
    JotForm Support

    Answered by Kiran on April 06, 2016 at 01:19 PM

    I see that the account is auto-suspended by our anti-phishing system which is strict to scan each form to calculate the probability of phishing activities. It is not allowed to create login forms or collect sensitive information like Credit card numbers, etc through JotForm. Such forms are considered as phishing forms and associated accounts are automatically suspended. Please refer to our Terms of usage for more information on Phishing forms.

    I have verified your forms and they seem to be normal and clean since you have now removed the fields username. I have activated your account and you should be able to see your forms now.

    Thank you! 

  • Profile Image

    Answered by Switzd0d on April 06, 2016 at 01:22 PM

    Thank you guys.  Love your easy forms!