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I see that you have opened 2 additional threads next to this one.
We always suggest opening a single thread instead and adding as much details to it. When you open a lot of threads on the same subject, it is likely that you might get suspended as spammer.
Now seeing how my colleague has replied to you on this thread: https://www.jotform.com/answers/657643 please do reply only there and we will be happy to assist with the same on that thread.