What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am unable to download multiple pdfs from the submissions panel

    Asked by bziel on April 06, 2016 at 06:01 PM

    I have two forms (Scholarship Application and Recommendation Form) that both have more than 20 submissions. When I try to download them as pdfs, I get a message that they will be downloaded in multiple pdfs. The first 20 comes through perfectly, but then it seems to get stuck. I get a message that it's preparing a pdf file and there is symbol on the main page that says it is generating, but nothing happens past there. 

    Help! Thank you. 



    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on April 06, 2016 at 06:40 PM

    I could not replicate the issue, the groups of 20 started to download:

    It might be related to browsers cache issues, try clearing it. What browser are you using? We recommend using Chrome or Firefox.

  • Profile Image

    Answered by bziel on April 06, 2016 at 11:07 PM

    Switching to Chrome worked perfectly. Thank you so much for your very efficient help!

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 07, 2016 at 03:12 AM

    On behalf of my colleague you're welcome.

    Please let us know if you have any further questions.

  • Profile Image

    Answered by naturalbodz on April 29, 2016 at 08:16 AM

    Hi Guys,

    I have the same issue where it is not downloading more than the first 20 submissions of the 45 that are there. It is giving the same message as the first post above. 
    I use Chrome, cleared my cache and the jot form cache as well although this hasn't helped at all. 
    I am using the download PDF function that is located in the lower half of the screen ( next to Excel/CSV) download area.


  • Profile Image

    Answered by Ben on April 29, 2016 at 09:49 AM

    @naturalbodz, I have moved your post to a new thread here: https://www.jotform.com/answers/829319 where we will be assisting you shortly.