What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications.

    Asked by davidcfa4u on April 06, 2016 at 06:36 PM

    My form will not forward to my gmail when someone submits and inquiry and I am not new with jotform so I do not know what I am doing wrong

     

    My information is service@canadauav.ca and that's where I would want it emailed when someone submits the form

    Page URL:
    https://canadauav.com/pages/request-quote

    JotForm email email TO and information href
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    JotForm Support

    Answered by BDAVID on April 06, 2016 at 08:26 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    It has been added to white-list now. This was caused since the Sender Name is missing in your notification:

    (Assign it a field of your form where the user inputs his name)

    This should solve the issue. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com 

     

    Let us know if you need more help.