Not receiving email notifications.

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    davidcfa4u
    Asked on April 06, 2016 at 06:36 PM

    My form will not forward to my gmail when someone submits and inquiry and I am not new with jotform so I do not know what I am doing wrong

     

    My information is service@canadauav.ca and that's where I would want it emailed when someone submits the form

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    BDAVID
    Answered on April 06, 2016 at 08:26 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    It has been added to white-list now. This was caused since the Sender Name is missing in your notification:

    (Assign it a field of your form where the user inputs his name)

    This should solve the issue. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender:

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com 

     

    Let us know if you need more help.