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    How do I read my encrypted forms? Newly discovered problem: No prompt (in browser popup) requesting entry of encryption key.

    Asked by dgunn on April 06, 2016 at 08:09 PM

    Newly discovered problem: No prompt (in browser popup) requesting the entry of my encryption key, so I have no way of deciphering the entries. This happens, whether I attempt to access the encrypted entries directly through the Jotform platform or through the email notification I received per each entry. I have all ad blockers turned off and I use the Chrome browser, if that helps. Please Help!

    Old message:

    I chose encryption for some of my forms by activating it via the preferences - form settings in the toolbar. I thought I was simply initiating added protection for keeping my data from prying eyes in cyberspace or something, not making it difficult for me to read the data. I do not know how to read the data now that the submissions are captured. I do remember a download of a (.key) file, but I do not know how to use this to unscramble this information. I have since gone back into the settings to disable this encryption, but prior to that disabling of the encryption, I have received several submissions that I cannot read, right now. Please help.


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    JotForm Support

    Answered by jonathan on April 06, 2016 at 11:33 PM


    I have explained the situation on your original thread here https://www.jotform.com/answers/812329

    Please use that thread for your follow up question or message.