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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hide empty fields on emails no longer available

    Asked by mckbosart on April 07, 2016 at 12:14 AM
    Is there any way to set the email settings to respond with only fields that have content filled out in them?
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    JotForm Support

    Answered by Kevin_G on April 07, 2016 at 12:16 AM

    Yes, it is possible, you only need to follow the steps on this guide: http://www.jotform.com/help/256-How-to-Hide-Empty-Fields-on-Email-Alerts

    But, do note that once this is done you will not be able to edit the email template, if you do this then empty fields will start to show in the email again. 

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    Answered by mckbosart on April 07, 2016 at 08:45 AM
    I do not have that option. I just upgraded to the bronze package thinking that it was a feature with the paid account.. can you help me?
    McKayla Bosart
    Power Plus Systems, LLC
    “Your Full Service Electrical Contractor"
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    Answered by victor on April 07, 2016 at 11:29 AM

    I have just reviewed and also not able to locate this feature. It seems that our team is currently update some feature to be more user friendly. I have create a ticket for them so they can include this in the new preference window.

    If you require this, you can use the old preference window by adding ?old in the URL


    Please let us know if you require additional assistance.

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    JotForm Developer

    Answered by irem on September 28, 2016 at 03:44 AM


    We've updated the usage of the Hide Empty Fields feature.

    From now on, you can enable/disable this feature for your notification and autoresponder emails separately.

    To enable this option, you can follow the steps as seen in the screenshot and explained below:



    1. Go to Advanced tab from your email settings.

    2. Toggle Yes from the Hide Empty Fields section.

    3. Click Save to apply your changes.



    Hope this helps! Please feel free to contact us if any issue arises with this feature.

    Thank you!