What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive email notifier

    Asked by adrianhornqvist on April 07, 2016 at 03:33 AM



    I have trouble getting the notifier emails on my forms. They just stopt comning one or two weeks ago. I have checked the trash in my email but theres nothing there. I also tried to change to antoher email adress and then it works but when I change back to my real adress it dosent work.



    Regards Adrian

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    JotForm Support

    Answered by Charlie on April 07, 2016 at 04:31 AM

    I see you have a lot of forms being updated in your account. May I know which of them or what email addresses are failing?

    Please check the following guides to help you resolve the problem:

    1. Reasons why you are unable to receive notifications: https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications 

    2. How to prevent your recipient address to be added in the bounce list: https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues 

    3. Whitelisting JotMail IP addresses and our domain name servers: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 


    Let us know if the above suggestions help resolve the problem.