What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not able to view the advance tab in Preference Settings

    Asked by mtakeyama on April 07, 2016 at 06:31 AM

    I tried to use form encryption in "preference -> advanced" menu, but tapping the "advanced" tab doesn't navigate me to that menu today.  I once tried it yesterday, and it worked in another form.  Something went wrong to my account today?  I changed browser for chrome, FF, IE, and edge, but situation did not change.

     

    Please investigate the problem.

     

    Masaru

    Page URL:
    https://www.jotform.com//?formID=60957530588467

    encryption problem another form FF
  • Profile Image

    Answered by victor on April 07, 2016 at 10:08 AM

    Can you please indicate if you are still not able to view the advance tab in the preference settings. 

     

    When reviewing your form, I was able to verify that the form is encrypted.

    Please save the encryption key in a secure place. as if you lose this you will no longer be able to view your submission.