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    Not able to view the advance tab in Preference Settings

    Asked by mtakeyama on April 07, 2016 at 06:31 AM

    I tried to use form encryption in "preference -> advanced" menu, but tapping the "advanced" tab doesn't navigate me to that menu today.  I once tried it yesterday, and it worked in another form.  Something went wrong to my account today?  I changed browser for chrome, FF, IE, and edge, but situation did not change.


    Please investigate the problem.



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    Answered by victor on April 07, 2016 at 10:08 AM

    Can you please indicate if you are still not able to view the advance tab in the preference settings. 


    When reviewing your form, I was able to verify that the form is encrypted.

    Please save the encryption key in a secure place. as if you lose this you will no longer be able to view your submission.